Refund and Returns Policy

At Universe Sales Enterprises, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a 7-day refund policy to ensure your peace of mind.

Eligibility for Refund

• The item must be returned within 7 days from the date of receipt.
• The item must be in its original condition, unused, and undamaged.
• The item must be returned in its original packaging, with all accessories and tags included.

Non-Refundable Items

• Items that are damaged, used, or not in their original condition.
• Items returned after the 7-day period.

Refund Process

1. Initiate a Return: Contact our customer support team at sale@universesalesenterprises.in or +91 70658 86145 to initiate a return. Provide your order number and reason for the return.
2. Return the Item: Ship the item back to us at the address provided by our customer support team. Ensure the item is securely packaged to prevent any damage during transit.
3. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund.
4. Refund Issuance: Refunds will be issued to the original payment method within 7-14 business days after approval. You will receive a confirmation email once the refund has been processed.

Shipping Costs

• Shipping costs for returning the item are the responsibility of the customer unless the return is due to a defect or error on our part.
• Original shipping costs are non-refundable.

Contact Us If you have any questions about our refund policy, please contact us at:

Universe Sales Enterprises
Email: sale@universesalesenterprises.in
Phone: +91 70658 86145

We appreciate your business and are committed to providing you with quality products and excellent customer service.